2021 CSIS National Briefing

While COVID-19 lockdowns and travel restrictions are still imposed in various parts of the country, it was a challenge for the CSO/PPPP Training Management Team to hold this event in the “new normal”. To ensure that the activity will be effective in showcasing the project developments as in its previously held face-to-face briefings, the PMO adapted the “training bubble” concept wherein RFPs are gathered in one training venue within their respective regions while attending the event virtually hosted by the training team.Show more

2021 CSIS Local Resource Institute (LRI) Training

Similar to how the National Briefing was held, the participants were held in one “training bubble” within their respective regions. The series of island cluster trainings for partner LRIs and RFPs started with the North Luzon followed by the other regions on the dates shown below. Show more

What is CSIS?

The Citizen Satisfaction Index System is a set of data tools designed to collect and generate relevant citizens’ feedback on local governments’ service delivery performance and on the citizens’ general satisfaction. The CSIS conceptualizes the citizen as the center of local government performance.The Department of the Interior and Local Government is committed to aggressively scale up interventions towards a kind of governance that values transparency, accountability, participation and performance.

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Seven (7) Service Areas

Service areas and indicators are heavily sourced from the Local Government Code of 1991 under Section 17. During the implementation of the CSIS in 2013-2016, a number of consultations with local functionaries and national government agencies have contributed in updating the different services deemed to be locally implemented. These different services serve as the bases of assessment of the respondents.

2021 Target LGUs

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Activities

2019 Citizen Satisfaction Index System (CSIS) National Briefing March 12 - 13, 2019 Vigan City
2019 Citizen Satisfaction Index System (CSIS) Local Resource Institute (LRI) Training (North Luzon Cluster) March 17 - 20, 2019 Clark, Pampanga
2019 Citizen Satisfaction Index System (CSIS) Local Resource Institute (LRI) Training (South Luzon Cluster) March 20 - 23, 2019 Puerto Princesa, Palawan
2019 Citizen Satisfaction Index System (CSIS) Local Resource Institute (LRI) Training (Visayas Cluster) March 24 - 27, 2019 Ormoc City
2019 Citizen Satisfaction Index System (CSIS) Local Resource Institute (LRI) Training (Mindanao Cluster) April 1 - 4, 2019 Zamboanga City